OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Laundry Attendant is responsible for ensuring all hotel linens are cleaned to departmental standards following departmental procedures. Cleaning included, but is not limited to, bed linens, towels and robes. Consistently offer professional, friendly and engaging service. 

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

Stand for 8 hours

Lift up to 50 lbs

Do repetitive work folding linens

Loading and unloading industrial-size washers and dryers.

Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.

Quality - Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

Guest Service - Responds promptly to guests' needs and takes ownership of the overall guest experience.

Professionalism - Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

SCHEDULE AND BENEFITS:

Must be able to: stand for 8 hours, lift up-to 50 lbs., do repetitive work folding linens, loading and unloading industrial-size washers and dryers.

Firebrand, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company at Averill Hospitality properties.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A housekeeper is responsible for ensuring rooms and other areas of the hotel are kept clean every day while ensuring housekeeping departmental standards are followed. Cleaning includes, but is not limited to, making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed in appropriate areas. Consistently offers professional, friendly, and engaging service.

MAIN DUTIES AND RESPONSIBILITIES:

• Performs cleaning duties in all guest areas and back of house.
• Use of Maid Cart when cleaning rooms as well as maintaining inventory of necessary supplies.
• Emptying garbage, removing linens and towels.
• Remaking bed with fresh linens and restocking room with towels, amenities, etc. 
• Reports necessary maintenance issues to Front Office so a work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assist other departments when needed to ensure optimum service to guests.

 SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.

Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.

Quality - Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

Guest Service - Responds promptly to guests' needs and takes ownership of the overall guest experience.

Professionalism - Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

SCHEDULE AND BENEFITS:

Must be able to: stand for 8 hours, lift up-to 50 lbs., do repetitive work folding linens, loading and unloading industrial-size washers and dryers. Shifts may cover holidays and weekends.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Firebrand, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company at Averill Hospitality properties.

The Firebrand Hotel, located in downtown Whitefish, is seeking a part-time Massage Therapist to join our Spa Team.

OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:
This position is responsible for providing bodywork sessions for guests.  Massage Practitioners apply a variety of scientifically developed massage techniques to the soft tissue of the body to improve muscle tone and circulation.  Massage Practitioners work to enhance well-being, reduce the physical and mental effects of stress and tension, prevent disease, and restore health.  Massage Practitioners agree to conduct their practices in acceptable, ethical, professional behavior.

MAIN DUTIES AND RESPONSIBILITIES:

Modalities may include Deep Tissue, Swedish, Shiatsu, Myofascial, Stone, Pre/Post Natal, and Body Treatments.  Massage Practitioners use many different massage techniques and methods; these may include the following, among others (not all modalities are practiced by each Practitioner).

• Acupressure
• Trigger Point                           
• Connective Tissue Massage  
• Neuromuscular Massage
• Reflexology         
• Provide all guests with at home body care products and retail support.             
• Adhere to all requirements set forth in the Averill Hospitality Employee Policies and Procedures and Non-Compete documents and the service expectations as set forth by the Management.  Support company mission and policies and procedures.
• Acknowledge the confidential nature of the professional relationship with a client and respect each client's right to privacy.
• Responsible for the comfort of all guests while performing treatments and direct all efforts toward client satisfaction.
• Follow Firebrand Spa treatment protocols.
• Constantly monitor the quality of all Firebrand Spa services and treatments.
• Communicate with the Reception Desk staff on a regular basis to ensure smooth scheduling and billing.
• Maintain awareness of daily schedule and trouble-shoot any last-minute changes or updates as well as monitor weekly and monthly schedule to assure accuracy.
• Perform all massage and body treatment modalities and participate in continued education classes/trainings to learn other treatment/modalities offered and introduced to future menus.
• Attend all mandatory training sessions and meetings.
• Greet Guests at the exact time of scheduled appointment to assure punctual start time of reserved treatments.
• Escort guests to designated treatment room, address clients by name, reconfirm treatment type and explain protocol for specific treatment that will be provided.
• Conduct a complete client consultation (every appointment!) to ensure that the client's expectations will be met
• Keep work area clean and always stocked.
• Encourage clients to relax and keep conversation to a minimum during treatment.
• Always maintain proper draping before, during and after treatment.
• After the service is complete, offer the guests a glass of water/ tea and inquire if they have another service and, if so, escort them to the appropriate area.
• Massage Practitioners must complete a prescription sheet after each Massage treatment and escort client to retail area and offer appropriate at home body care regimen via body care retail items. Make sure that you are taking every opportunity to put your guests on a treatment plan.
• Maintain valid Massage license and provide a copy to Spa Director for file.  Stay informed of state and local regulations for massage practitioners.
• Maintain CPR certification.
• Adhere to time off/shift coverage request policy.
• Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training. Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Ability to read and interpret product and equipment manuals, and massage journals and protocols and procedures.

SCHEDULE:

The Massage Therapist schedule can be flexible with part- and full-time opportunities. Working evenings, weekends and holidays may be required. The Massage Therapist will typically be available during peak seasons.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Firebrand, part of Averill Hospitality, offers full time, year-round employment, competitive compensation.

In our employees, we look for a passion to anticipate and meet our guests' needs and an insatiable desire to attain the highest levels of quality and service in all areas of the hotel. Interact with guests in a courteous and efficient manner, with an eye for detail and high job standards. English verbal communication skills; second language a plus.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

Acts as a guest customer service agent, reservations and front office general worker. Deal closely with all aspects of the department to ensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping, concierge and valet. Work with resort software, office equipment and phone switchboards. Be flexible and available for shifts.

Requirements:

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

The Front Desk Agent position is expected to normally keep a 5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be depending on the business needs of the front desk. 

 OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

Firebrand, part of Averill Hospitality, offers part- and full-time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Firebrand is seeking a PM Dining Server to work with our Food & Beverage Team $10.85 hourly + Tips.

OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Server is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork, and professionalism.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintains a professional image.
• Maintains professional working relationships.
• Collects payment for food and beverage services.
• Follows company cash handling and accounting procedures.
• Provides exceptional service experience.
• Excellent product knowledge.
• Guides guests in selecting food and beverage terms.
• T.I.P.S. certifications
• Notifies manager of unhappy guests.
• Performs assigned side work duties.
• Assists manager/chefs as directed.
• Takes drink orders at guest greeting, delivers beverages and offers appetizer.  Takes entire order, writes down order, and repeats order to guest for clarification.
• Understand proper food storage and sanitation procedures.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

• POS system competency with Aloha and Open Table.
• Lift 30 pounds. The ability to carry a tray of food and tray with drinks.
• Able to manage unsatisfactory guest experience and notify manager.
• Able to hear guests' order and needs amidst loud background noise.
• Stands during 6–8-hour shift.
• Must be able to multitask under stress.
• Must be organized and remain calm during the shift.
• Needs to have a full knowledge of the lunch and dinner menu as well as the wine list

EXPERIENCE/ LICENSES OR CERTIFICATES

•  TIPS and Food Handler Certifications required.

SCHEDULE AND BENEFITS:

The Server's schedule can be flexible with part- and full-time opportunities. Working evenings, weekends and holidays may be required.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Firebrand, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company at Averill Hospitality properties.