PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

This position is responsible for Evaluating a customer's skin condition and offer recommendations for treatments. Recommending skin care products to customers, including moisturizers, enzymes, serums and facial washes. Providing facials and administering other cosmetic treatments. Waxing or plucking unwanted hair, Airbrush tanning, Make-up applications, and multiple add on treatments to enhance the customer's service.

MAIN DUTIES AND RESPONSIBILITIES:

• Welcoming clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure.
• Conduct consultations for clients with problem areas, advising how best to care for their skin
• Providing waxing, facials, and makeup applications
• Suggest various upgrades, such as the use of specialized skincare products or add ons
• Help train new staff
• Adhering to appointments in a timely manner by monitoring time schedule.
• Interviewing clients to obtain information about contraindications and examining skin to evaluate the suitability of treatments.
• Advising clients on skincare and recommending suitable treatments and home care regimens.
• Engaging and conversing with clients during sessions on topics relating to their interests.
• Maintaining product knowledge to promote and sell spa and salon services, and retail products.
• Adhering to esthetics policies pertaining to chemical usage, and cleaning, sanitizing, and maintenance of equipment.
• Caring for linens and replacing them between sessions.
• Ceasing treatment and informing supervisor in the event of inappropriate guest behavior

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.  This job description and the listed duties and functions may be revised and changed based on business demands.

 The Firebrand Hotel Spa, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Firebrand Hotel, located in downtown Whitefish, is seeking a  part-time Massage Therapist to join our Spa Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

This position is responsible for providing bodywork sessions for guests.  Massage Practitioners apply a variety of scientifically developed massage techniques to the soft tissue of the body to improve muscle tone and circulation.  Massage Practitioners work to enhance well-being, reduce the physical and mental effects of stress and tension, prevent disease, and restore health.  Massage Practitioners agree to conduct their practices in an acceptable, ethical, professional behavior.

MAIN DUTIES AND RESPONSIBILITIES:

Modalities may include Deep Tissue, Swedish, Shiatsu, Myofascial, Stone, Pre/Post Natal, and Body Treatments.  Massage Practitioners use many different massage techniques and methods; these may include the following, among others (not all modalities are practiced by each Practitioner).

• Acupressure
• Trigger Point                           
• Connective Tissue Massage  
• Neuromuscular Massage
• Reflexology         
• Provide all guest with at home body care products and retail support.             
• Adhere to all requirements set forth in the Averill Hospitality Employee Policies and Procedures and Non-Compete documents and the service expectations as set forth by the Management.  Support company mission and policies and procedures.
• Acknowledge the confidential nature of the professional relationship with a client and respect each client's right to privacy.
• Responsible for the comfort of all guests while performing treatments and direct all efforts toward client satisfaction.
• Follow Firebrand Spa treatment protocols.
• Constantly monitor the quality of all Firebrand Spa services and treatments.
• Communicate with the Reception Desk staff on a regular basis to ensure smooth scheduling and billing.
• Maintain awareness of daily schedule and trouble-shoot any last-minute changes or updates as well as monitor weekly and monthly schedule to assure accuracy.
• Perform all massage and body treatment modalities and participate in continued education classes/trainings to learn other treatment/modalities offered and introduced to future menus.
• Attend all mandatory training sessions and meetings.
• Greet Guests at the exact time of scheduled appointment to assure punctual start time of reserved treatments.
• Escort guests to designated treatment room, address client by name, reconfirm treatment type and explain protocol for specific treatment that will be provided.
• Conduct a complete client consultation (every appointment!) to ensure that the client's expectations will be met
• Keep work area clean and always stocked.
• Encourage client to relax and keep conversation to a minimum during treatment.
• Always maintain proper draping before, during and after treatment.
• After the service is complete, offer the guests a glass of water/ tea and inquire if they are having another service and, if so, escort them to the appropriate area.
• Massage Practitioners must complete a prescription sheet after each Massage treatment and escort client to retail area and offer appropriate at home body care regimen via body care retail items. Make sure that you are taking every opportunity to put your guests on a treatment plan.
• Maintain valid Massage license and provide a copy to Spa Director for file.  Stay informed of state and local regulations for massage practitioners.
• Maintain CPR certification.
• Adhere to time off/shift coverage request policy.
• Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training. Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Ability to read and interpret product and equipment manuals, and massage journals and protocols and procedures.

The Massage Therapist schedule can be flexible with part and full time opportunities. Working evenings, weekends and holidays may be required. 

The Massage Therapist will typically be available during peak seasons.

The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Firebrand Hotel Restaurant, centrally located in downtown Whitefish,  is seeking a Line-Cook to work with our food and beverage team. $20 p/h DOE.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

As a line cook you will be responsible for stocking and setting of the station. Preparing food items by cutting, chopping, mixing, and preparing sauces. Cooking food items by grilling, sauteing, other cooking methods to specified recipes and standards. Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.

MAIN DUTIES AND RESPONSIBILITIES:

• Taking directions from supervisor and retaining information received.
• Assisting with stocking and setting up the kitchen stations
• Preparing food including cleaning and cutting the ingredients, cooking main dishes, desserts, appetizers and snacks.
• Plating prepared foods based on senior chef's guidance
• Working with servers to ensure that orders are completed according to request and on time.
• Ensure all equipment is kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Washing and cleaning the kitchen and cooking equipment at the end of work shifts.
• Fully understand and follow all regulations that pertain to health and safety.
   

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Knowledge of Food and Beverage, Local and State Food Handling laws and procedures. 
• Must be organized and detailed oriented.
• Must be a strong team player with a hospitality first mindset.
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Strong communication skills with the ability to foster cooperation.
• Ability to build strong relationships and work with a team of culinary professionals

QUALIFICATION STANDARDS

EDUCATION

• Preference for a previous cooking experience

EXPERIENCE/ LICENSES OR CERTIFICATES

• Minimum of 2 years experience in a restaurant or related field an asset.

SCHEDULE / HOLIDAYS/ PTO:

The Line cooks are expected to normally keep a 5 day a week schedule, adjusted as needed (potentially more than 5 days) according to occupancy and business need, and be available for peak guest times and/or in the event of an emergency. A work week of 50 hours per week can be expected, however it can be more or less depending on the business needs of the Food and Beverage operation. Working evenings, weekends and holidays is required. The Line cooks will typically be available during peak seasons, typically taking PTO and vacations during slower seasons. 

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Work in an amazing destination town surrounded by breathtaking mountains and pristine lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Firebrand Hotel is seeking a Housekeeping Supervisor to work with our team. 

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE: 

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Ability to communicate effectively verbally and in writing, over the phone, with staff, senior management team and owner 
• Excellent leadership, interpersonal, and problem-solving skills 
• Ability and willingness to work with various office equipment and software systems 
• Must maintain a positive influence in the community and positive relations with vendors 
• Teamwork-Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contribute to building a positive team environment and prioritize the team’s success over own interests 
• Quality-Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently
• Professionalism-Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments 
• Profitability-Makes a conscientious effort to help minimize waste of products, equipment and supplies to increase the department and company’s profitability 

REQUIRED KNOWLEDGE, SKILLS, AND ATTRIBUTES  

• Must be 18 years of age or older. 
• High School diploma or equivalent. 
• Must have dependable transportation to and from work. 
• Ability to read, speak and understand the English language   
• At least two years of experience in a housekeeping or laundry role 
• A positive and friendly attitude towards guests, customers, and fellow employees 
• Must be extremely detailed with outstanding communication skills 
• Ability to follow directions both written and verbally 
• Integrity to safeguard confidential information 
• Demeanor to remain calm in tense or stressful situations 
• Initiative to work efficiently with minimal supervision 
• Flexible schedule 

PHYSICAL REQUIREMENTS

• Must be able to lift a minimum of 50 pounds on occasion 
• Must be able to push or pull a minimum of 100 pounds 
• Must be able to lift a minimum of 50 pounds on occasion 
• Must be able to push or pull a minimum of 100 pounds 

QUALIFICATION STANDARDS 

The Housekeeping Supervisor schedule can be flexible with full time opportunities. Working days, evenings, weekends and holidays may be required. The Housekeeping Supervisor will typically be available during peak seasons, typically taking PTO and vacations during slower seasons. 

The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Firebrand Hotel Restaurant, is seeking a PM Dining Room Server to work with our food and beverage team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Server is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork, and professionalism.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintains a professional image.
• Maintains professional working relationships.
• Collects payment for food and beverage services.
• Follows company cash handling and accounting procedures.
• Provides exceptional service experience.
• Excellent product knowledge.
• Guides guests in selecting food and beverage terms.
• T.I.P.S. certifications
• Notifies manager of unhappy guests.
• Performs assigned side work duties.
• Assists manager/chefs as directed.
• Takes drink orders at guest greeting, delivers beverages and offers appetizer.  Takes entire order, writes down order, and repeats order to guest for clarification.
• Understands proper food storage and sanitation procedures.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• POS system competency with Agilysys and Resy
• Lift 30 pounds. The ability to carry a tray of food and tray with drinks.
• Able to manage unsatisfactory guest experience and notify manager.
• Able to hear guests' order and needs amidst loud background noise.
• Stands during 6-8 hour shift.
• Must be able to multitask under stress.
• Must be organized and remain calm during the shift.
• Needs to have a full knowledge of the lunch and dinner menu as well as the wine list

The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Houseman is responsible for the cleanliness of common areas in front and back of house, as well as the restocking and cleaning of restrooms both in the front and back of house.  They also respond to radio calls from the front office and housekeeping team to deliver amenities to rooms (In room amenities, fresh linens, extra pillows, blankets, hangers, robes, slippers, etc).

MAIN DUTIES AND RESPONSIBILITIES:

• Performs cleaning duties in all public areas and back of house areas
• Use of houseman cart when cleaning restrooms as well as maintaining inventory of necessary supplies.
• Emptying garbage, removing dirty linens and towels upon request.
• Always carries a radio and responds to any amenity delivery requests.
• Reports necessary maintenance issues to Front Office so a work order is made.
• Responsible for cleaning the Spa every evening after closure.
• Assists with housekeeping as needed for Daily Housekeeping Service for in-house guests.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assists other departments when needed to ensure optimum service to guests. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork Balances team and individual responsibilities, exhibits objectivity and openness to others views, welcomes feedback, contributes to building a positive team environment, and prioritizes the teams success above own interests.
• Quality Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service Responds promptly to guests needs and takes ownership of the overall guest experience.
• Professionalism Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

 NOTICE:

Standing, bending, stooping, and lifting weights up to and including 30 lbs. may be required.  The hospitality business functions seven (7) days a week, twenty-four hours a day.  In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A housekeeper is responsible for ensuring rooms and other areas of the hotel are kept clean everyday while ensuring housekeeping departmental standards are followed.  Cleaning includes, but is not limited to, making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate areas.  Consistently offers professional, friendly, and engaging service.  

MAIN DUTIES AND RESPONSIBILITIES:

• Performs cleaning duties in all guest areas and back of house.
• Use of Maid Cart when cleaning rooms as well as maintaining inventory of necessary supplies.
• Emptying garbage, removing linens and towels.
• Remaking bed with fresh liens and restocking room with towels, amenities, etc. 
• Reports necessary maintenance issues to Front Office so a work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assists other departments when needed to ensure optimum service to guests.

 SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork-Balances team and individual responsibilities, exhibits objectivity and openness to others views, welcomes feedback, contributes to building a positive team environment, and prioritizes the teams success above own interests.
• Quality-Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Services- Responds promptly to guests' needs and takes ownership of the overall guest experience.
• Professionalism -Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.